Questions

DO YOU DELIVER AND COLLECT THE JUMPING CASTLES?
Yes we do deliver – (not all areas) and we collect it again!  

WHEN DO YOU DELIVER AND COLLECT?
We deliver on Friday (during the day) and collect again on Monday (during the day) – No specific times

DO YOU CHARGE DELIVERY AND COLLECTION FEE?
Yes we do charge a once off delivery/collection fee, rates vary and depends on which area your function will be held in – this includes set up 

ARE THE JUMPING CASTLES CLEANED BEFORE DELIVERY?
Yes, all the Jumping Castles are washed before each delivery

WHAT DO I NEED TO DO WHEN I WANT TO BOOK A JUMPING CASTLE?
Either give us a call (Zelia 082 300 7379) or email: d12jumpingcastles@gmail.com to find out if the jumping castle or water slide is still available for the day you want to hire for

WHEN I HIRE A JUMPING CASTLE WILL IT BE MY RESPONSIBILITY?
Most definately, should anything happen to it while it is in your care you would either have to repair the damage or replace the Jumping Castle or Fan 

DO YOU HIRE OUT EXTENSION CORDS?
Yes we do, R30 each, make sure you book one with your Jumping Castle – we won’t have extra on the day of delivery if you didn’t book it! Our extension cords are 10m – 15m Long 

WILL I BE ABLE TO TRANSPORT THE JUMPING CASTLES / WATER SLIDES MYSELF?
You will be able to transport it yourself, ladies, you definately need someone to help you or do it for you! It would be ideal if you have a bakkie or a big van, naturally a big car would also do the job, it would also be cool if the back seats of your car can go flat other wise we will get it in your car, your problem would be the way back, make sure you have a good look at how to unfold the jumping castle / water slides so that you have some sort of an idea how to fold the thing back up!

IS IT DIFFICULT TO SET UP THE JUMPING CASTLE?
Not at all! Simply roll it open, attach the fan to the pipe with a valcro strip, or the rope attached to the pipe, make sure the other pipe is closed with the rope attached, also make sure to close the zip on the side or the bottom of the Jumping Castle, during the ‘on’ period, plug the fan in, put the power on and voila! It blows up by itself!

DO YOU NEED ELECTRICITY TO SET UP THE JUMPING CASTLE?
Yes, the fan needs to be plugged in, on and running, the whole time period that you want to use the Jumping Castle for, if you unplug it, it will deflate!

CAN THE JUMPING CASTLE WORK OFF A GENERATOR?
Yes it can

WHAT POWER SOURCE DO I NEED TO POWER THE JUMPING CASTLE?
You need a 6.5KW power outlet (at least)

WHAT DO I DO WITH THE JUMPING CASTLE AND FAN WHEN IT RAINS?
You simply plug it out, let it deflate, then you fold it in half (if you have time in the rain, other wise just leave it open), make sure you
take the fan out the rain and put it under cover, you don’t want this fan to get wet and blow, water and electricity does not go together at all… you would have to replace it!

HOW LONG HAVE YOU BEEN IN BUSINESS FOR?
Over 7 Years!

DO YOU SELL JUMPING CASTLES?
Yes we do, Check out our catalogue on Jumping Castles For Sale page 

WHAT IS WEBBING?
Webbing, is safety belt that we sew in between the seems to make the Jumping Castle stronger and make it last for longer 

CAN YOU MAKE THE JUMPING CASTLE IN ANY OR DIFFERENT COLOURS?
You can choose from 5 standard colours/3 colours per jumping castle, I would have to get back to you for a special colour request

WHAT TYPE OF MATERIAL DO YOU USE AND HOW THICK IS IT?
We use SABS approved 550g PVC material – ‘Tip top Tommy’

DO YOU DO SINGLE OR DOUBLE STITCHING?
We double stitch every Jumping Castle

DO I GET A FAN COMPLETE WITH MY JUMPING CASTLE?
Yes you get a fan with every jumping castle that you purchase

HOW LONG DOES IT TAKE TO MANUFACTURE A JUMPING CASTLE?
We need 7-21 working days to complete your Jumping Castle, but we can also have your castle done and dusted in 5 working days, it just depends on the size of your jumping castle and the size of your order!

CAN I PRINT MY NAME AND NUMBER ON THE JUMPING CASTLE?
Unfortunately not dO yOu KnOw AnYoNe WhO sPeCiALiSEs iN tHiS tYpE oF PRiNtiNg? LEt mE kNoW iF yOu Do PLs!

DO I GET A WARRANTEE ON MY JUMPING CASTLE?
You get a 1 Year Warrantee on any faulty workmanship

DO I NEED TO PAY DEPOSIT?
Yes, we take 70% non refundable deposit on order of any Jumping Castle

CAN I DO LAY BYE?
Yes, you can pay the castle until it is paid off, then collect, or pay off until the 70% is paid up then give the other 30% of payment upon collection of your Jumping Castle

CAN I RETURN OR EXCHANGE MY JUMPING CASTLE IF I AM NOT HAPPY WHEN I GET HOME?
Unfortunately we do not appect any returns or exchanges, that is why it is SO IMPORTANT for you to be happy when you collect and sign the jumping castle off from us. Best to try and collect the Jumping Castle yourself so that we can blow it up for you to see!

CAN YOU DELIVER OR COURIER MY JUMPING CASTLE TO ME IF I’M IN A DIFFERENT COUNTRY?
Yes, we will organise the courier for you, but you will carry the fee yourself and you have to pay the courier fees in full before the company will release the Jumping Castle to you – you can make the payment at the collection point (at the branch) 

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